Townsville restaurant shuts down after critical Facebook review

townsville restaurant shuts

A TOWNSVILLE restaurant which was involved in an online spat that went viral on social media has closed.

CC’S on Palmer, a family-style restaurant in Townsville’s popular dining precinct, was cleaned out this week.

Neville Parton, who owns the building, confirmed the restaurant had closed.

A source close to the restaurant’s owners told the Bulletin they had “walked out” from the business on Monday.

Real estate agent Troy Townsend said Mr Parton had been trying to sell the building for some time, aiming for between $1.4m and $1.6m.

“Now that it’s empty we have a better chance of selling,” he said.

William Thomas, a regular diner on Palmer St, said he was aware of a dispute on Facebook between the restaurant’s management and a disgruntled customer.

“The next day I went past the place and all the logos were gone, they’ve closed up,” he said.

The Bulletin attended the premises this afternoon and confirmed the restaurant has been largely emptied.

Fridges and chairs have been removed along with the pool table.

Signs for the restaurant have also been removed and large scratch marks are on the open sign.

Witnesses described seeing workers loading a removalist truck with items yesterday.

The dispute went viral after being shared on popular Townsville social media sites.

At the centre of that dispute was Alex Campbell who attended an engagement party at CC’S on Palmer on Saturday night.

He left a review on the restaurant’s Facebook page calling it the “worst dining experience” he’d had in Townsville.

“You are in the prime spot, on the ‘eat street’ in Townsville,” he said.

Mr Campbell said he waited for two hours for food only to be told the docket had been lost and the restaurant had run out of ingredients.

“When was the last time the men’s toilet was cleaned?” he said.

“I won’t be back and will be mentioning my experience tonight at any opportunity.”

But the saga didn’t end there and an argument broke out when management responded to his post.

CCs on Palmer described his post as “hilarious” and called him a “loser”.

“What a bunch of monkeys your mother clearly never taught you any respect,” the administrator wrote.”

“Social media is clearly for all the clowns who think there (sic) opinions personaly (sic) matter to me this is like a day in the park.”

The exchange shocked Townsville resident with one man writing: “So this is how you treat your customers or just the ones with genuine complaints”.

Mr Campbell said he was shocked.’

“I’ve worked in hospitality both here and overseas. Sometimes these things happen in a restaurant. But I’ve never seen or heard of any business owner responding like they did.”

A source close to the owner of the restaurant said they had experienced stress due to a dispute with the owner of the building when they made the comments.

Mr Parton said Townsville City Council needed to invest in the Palmer St area to make it more attractive to diners.

The Bulletin attempted to contact the owners of CC’s on Palmer.